Description

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

The Software Engineer will participate in functional and technical tasks to support configuration, development, and maintenance of enterprise applications. In this role, you will be expected to work with our business stakeholders, architects, and other teams to analyze and understand business/data requirements and process flows and develop solutions to meet those requirements. The ideal candidate is highly motivated with a great passion in development, capable troubleshooting skills, and is quick at analysis and resolving issues.

Essential Job Functions:

• Participate/support in the analysis, requirements, design, configuration and technical implementation of different insurance applications 
• Participate in the identification and documentation of business, functional, and technical problems
• Participate in the design of solutions to meet business needs
• Responsible for the development and maintenance of SDLC artifacts related to implementation
• Research, evaluate and provide input to potential solutions taking into consideration project constraints, organizational architecture standards, customer business processes and emerging technologies, where applicable
• Participate in the development of work tasks, estimates, schedules, materials and plans to meet business needs
• Support on-going production support for implemented projects
• Support production tickets in terms of severity
• Assist with the reporting of project status to project management
• Analyze and troubleshoot production issues and determine the root cause of problems
• Keep pace with newer technologies and look for ways to add value incrementally
• Identify and perform processes to produce high quality and reliable solutions
• Identify areas of improvement and follow/implement processes to improve overall efficiency
• Comply with the maintenance and enforcement of SDLC processes, departmental standards, style requirements and all other procedures necessary for data and system integrity
• Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
• Establish and build strong working relations and partnerships with Business Units and Senior Management Perform special projects and other duties as may be assigned
• Perform special projects and other duties as may be assigned

Qualifications:

• Bachelor's degree (in Computer Science, MIS, or Software Engineering) required
• 0-02 years’ software development and maintenance experience (Java or .NET)
• Experience working with Azure DevOps, source code repositories such Azure DevOps Server (TFS) or GIT, build & deployment process is a plus
• Experience with web services using SOAP/REST, integrating with Azure APIM services
• Experience with TMNAS processes and systems strongly preferred
• Experience working with SQL using SQL Server/Oracle databases
• Experience working in Insurance industry P&C sector is a plus
• Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access)
• Knowledge of Portal design concepts such as integration, security, collaboration, SSO
• Knowledge of packaged applications such as OnBase, ImageRight, DocuSign or any Insurance suite is a plus
• Knowledge of TMNAS processes and systems strongly preferred.
• Knowledge of Service Now for ticketing is a plus
• Demonstrated ability to learn and adopt new technologies and tools.
• Strong writing and communication skills
• Strong customer service orientation (responsive, consultative, collaborative and accurate).
• Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
• Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
• Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization
• Superior attention to detail
• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
• Ability to work independently and without supervision
• Ability to work effectively as part of a team

Salary range $52,000 to $70,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.