Description

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

Position is responsible for project management initiatives for TMNA Services (TMNAS) and its Group Companies.  This position resides in TMNAS - Project Management Office and executes business plan projects that enable realization of the strategic objectives and tactical business plan goals Tokio Marine North America and its Group Companies.

Essential Job Functions:

• Responsible for partnering with the project owner/sponsor and all stakeholders to create and implement appropriate and cost efficient solutions based on business objectives
• Assists in identification of project’s business value; ongoing monitoring of value attainment within the project lifecycle and development of realization tracking method
• Acts as project manager, with leadership responsibilities for a matrixed team on medium to large sized projects.  Manages results as outlined in the project’s triple constraints of budget, schedule and scope (objective/quality/performance)
• Represents team recommendations to Senior Management, demonstrate influence over governance bodies, and communicate effectively via formal presentations
• Builds strong relationships with business and technology leaders
• Understands business area opportunities and challenges, process or system impacts to all related business or systems areas when implementing recommended solution to obtain business objectives
• Initiates and ensures project management and methodologies are followed and change management procedures and supporting tools are used in executing all projects as appropriate
• Manages deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate
• Escalates to VP, IT Service Delivery as necessary
• Communicates technical issues, impact, and risk mitigation strategies in business terminology that can be communicated to and understood by non-technical
• Provides ongoing status updates on project progress, risks, change management and issue resolution
• Leads issue identification, tracking, escalation and resolution documentation
• Monitors risk events before becoming issues and potential roadblocks
• Creates and maintains project plan (charters and schedules), and reviews them with the appropriate Group Company IT, business partners and steering committees. This includes tracking plans against agreed upon resource levels, timelines and budgets
• Responsible for facilitating vendor identification, selection and contracting with project owner, Vendor Management, Legal and Financial areas
• Maintains ongoing management of vendor throughout the life of the project'

Qualifications:

• Bachelor’s degree in Business Administration, Technology Management, related field or equivalent project management experience
• Project Management Institute PMP Certification desired (willingness to obtain within a year of hire
• 10+ years of project management experience guiding medium to large sized (12-24 month, $5-$10+ million) projects to implementation

• Knowledge of TMNAS systems and processes strongly preferred

• Experience managing development projects in financial services or insurance companies; commercial property and casualty insurance a plus Competent in the use of all project management and analytical software tools
• Expert in Microsoft Office Suite
• Expert in Microsoft Project 2007 or 2010
• Expertise in Portfolio Management techniques and analytical software tools
• Experience with Microsoft Project Server desired
• Expertise in methodology development, training and process control
• Experience managing 3rd party vendors in development, testing and staff augmentation
• Working knowledge or experience in managing Agile or Iterative development projects desired
• Experience in technical infrastructure projects and/or component deliverables
• Experience managing project teams (25+ people) operating within a matrix organization
• Expertise in MS Project and Project Portfolio Management tools
• Expertise in MS Office suite
• Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels
• Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
• Strong customer service orientation (responsive, consultative, collaborative and accurate)
• Strong interpersonal relationship building skills - able to work with a variety of people and groups in a constructive and collaborative manner
• Excellent communication skills combined with experience leading a matrix project team
• Excellent teamwork, critical thinking, analytical, judgment and interpersonal skills
• Highly proficient in use of project management discipline and best practices (PMBOK driven)
• Proficient in Lotus Notes forms and documents with 2+ years’ experience
• Be able to support ImageRight imports of documents with 2+ years' experience
• Be able to support a SmartComm form creation project with 1+ years' experience
• Expertise to support the Guidewire DataHub and Info Center upgrade with experience in DHIC principals for 2+ years    

Salary range $103,000 to $143,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status,  sexual orientation and/or any other status protected by law.