Business Analyst III
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers. Customer service is our focus and our passion! TMNAS adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals.
Business Analyst III
The Business Analyst III plays a key role through representing the customer to connect technology solutions to their needs and deliver value. This person is passionate about the customer experience, understanding business strategic imperatives and contributing to evidence based decisions. They keep up with current trends in business analysis and have a mindset of learning to continuously improve.
- Responsible for eliciting, analyzing, and documenting business requirements.
- Responsible for planning and producing effective artifacts to represent business requirements.
- Responsible for identifying, evaluating, and recommending potential solution options.
- Responsible for analyzing the feasibility and cost benefit and or ROI of potential solution options.
- Responsible for managing communications between IT and business for assigned work.
- Formulates and defines system scope and objective based on user needs and thorough understanding of business processes.
- Works with internal business groups on process improvement projects designed to improve business results.
- Provides technical guidance concerning business implications of application development projects.
- Gathers and analyzes information and provides recommendations to address and resolve business issues for a specific business group.
- Analyzes data to contribute to evidence based decisions.
- Designs, plans, and coordinates work teams.
- Provides technical support to project team members.
- Relies on experience and judgment to plan and accomplish goals.
- Participates in the technical design, test planning and user documentation processes. May coordinate User Acceptance testing following UA Framework guidelines.
- Participates in software design, prototyping, construction and testing of new or enhanced applications.
- Works with users and peers in planning, developing, implementing, and supporting new or existing applications. Analyzes and re-engineers business processes. Leads and/or contributes to continuous improvements.
- Assists in training users on new or enhanced applications.
- Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.
- Performs special projects and other duties as may be assigned.
- Supports production releases, including projects, standard release cycles, and urgent hot fixes after hours or on weekends as needed. In most cases, this support can be performed remotely but may occasionally require on-site support.
Degree / Licenses and Professional Certifications
- Bachelor Degree (preferably in MIS, IT, or Business) or equivalent experience
- IIBA certification desired
- Insurance certification a plus
- 7 – 10 years’ experience preferred.
- Waterfall and Agile business analysis experience desired.
- P & C Insurance Experience a plus
- Excellent problem solving and analytical skills
- Experience writing business requirements and functional specs
- Demonstrated knowledge of SDLC
- Ability to lead JAD Sessions
- Experience with UI/design specs/wireframes
- Familiarity with BABOK and its methodology
- Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access)
- Knowledge of BPMN
- Knowledge and practical experience of activities, tasks, practices and deliverables associates with eliciting and clearly defining and documenting requires business functionality as well as non- functional requirements.
- Knowledge and practical experience using current business analysis techniques for planning, elicitation, requirements life cycle management, requirements strategy analysis, design definition and solution evaluation.
- Knowledge and practical experience using effective techniques for stakeholder management and team collaboration.
- Knowledge of approaches, tools, and techniques for design and development of paper- based and online technical reference documentation, guidelines, standards, procedures, processes, applications, etc.
- Ability to write business requirements and functional specifications.
- Strong writing and communication skills.
- Strong customer service orientation (responsive, consultative, collaborative and accurate).
- Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner.
- Broad business analysis toolbox of techniques including, but not limited to business process modeling, personas and journey mapping, data mapping, data analysis, data transformation and business rule documentation, prototyping, diagramming, to ensure accuracy to specify, model, verify and validate requirements.
- Strong elicitation and facilitation capabilities with outcome driven planning and preparation.
- Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions.
- Strategic thinking; applies organizational acumen to identify and maintain focus on key success factors for the organization.
- Superior attention to detail.
- Ability to effectively juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.
- Ability to work effectively as part of a team.
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.